AI & Automation
Escalations
Where the assistant stepped back and a person must step in.
Open escalations
8
Unassigned
2
SLA at risk
3
Resolved
1
- Anniversary dinner in Ubud
Isabelle Moreau · Isabelle Moreau is asking about anniversary dinner in ubud. Preferences on file suggest architecture and a terrace. · Partner
MediumOn trackNew1h 15mUnassigned - Villa with private pool for four nights
Julian Halim · Julian Halim is asking about villa with private pool for four nights. Preferences on file suggest sailing and a garden view. · Member Email
HighAt riskAssigned2h 16mJulian Merrick - Birthday surprise for my wife
Anaïs Beaumont · Anaïs Beaumont is asking about birthday surprise for my wife. Preferences on file suggest photography and a terrace. · Partner
HighBreachedIn Progress5h 19mJulian Merrick - Recommendation for a quiet beach club
Beatrice Tanaka · Beatrice Tanaka is asking about recommendation for a quiet beach club. Preferences on file suggest photography and a terrace. · Member Email
MediumOn trackWaiting6h 20mAmara Osei - Private boat for a family day
Astrid Van Doren · Astrid Van Doren is asking about private boat for a family day. Preferences on file suggest spa & wellness and a terrace. · AI Concierge
MediumOn trackResolved1h 21mNadia Rahman - Extend stay by two nights
Gustav Laurent · Gustav Laurent is asking about extend stay by two nights. Preferences on file suggest sailing and a terrace. · WhatsApp
MediumOn trackNew2h 22mUnassigned - Airport transfer and early check-in
Jonas Hartono · Jonas Hartono is asking about airport transfer and early check-in. Preferences on file suggest sailing and a chef's counter. · Partner
HighBreachedAssigned1h 15mNadia Rahman - Something cultural on Sunday
Tobias Kusuma · Tobias Kusuma is asking about something cultural on sunday. Preferences on file suggest yoga & retreats and a quiet corner. · AI Concierge
MediumOn trackIn Progress3h 17mAmara Osei - Spa treatment for two, late afternoon
Mei Novak · Mei Novak is asking about spa treatment for two, late afternoon. Preferences on file suggest yoga & retreats and a quiet corner. · Partner
MediumOn trackWaiting5h 19mJulian Merrick